Section No.: 1

Revision No.: 1

Date: September 15, 1993

Page: 1 of 21

QUALITY ASSURANCE PROJECT PLAN FOR THE NATIONAL
PERFORMANCE AUDIT PROGRAM (NPAP)

Approved by:

Ronald K. Patterson

Quality Assurance Manager, AREAL

William J. Mitchell
Chief, Quality Assurance
Support Branch

Elizabeth T. Hunike
NPAP Coordinator

Kenneth J. Caviston
Manager, ManTech Environmental
Technology, Inc.


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Section No.: 2
Revision No.: 1
Date: September 15, 1993
Page: 2 of 21

SECTION 2
TABLE OF CONTENTS

Section	Page

1	Title Page 		1

2	Table of Contents 		2

3	Introduction and Project Description 		3

4	Project Organization and Responsibilities 		4

5	Quality Assurance Objectives 		6

6	Participant Selection 		8

7	Data Custody 		9

8	Calibration Procedures, Sample Material, and Frequency ...	10

9	Analytical Procedures 		12

10	Data Processing and Reporting 		13

11	Internal Quality Control 		14

12	Performance and Systems Audits 		16

13	Preventive Maintenance Procedures 		18

14	Specific Routine Procedures Used to Select QC Samples and

Assess Data Precision, Accuracy, and Completeness 		19

15	Corrective Action 		20

16	Quality Assurance Reports to Management 		21

Appendix A: SOP for Performing the Routine Activities of the AREAL
Coordinator of the NPAP

Appendix B: SOPs for Computer Data Entry, Report Printing and
Maintenance for the NPAP; Data Validation for Data
Bases of the NPAP; and Editing NPAP Data Bases

Appendix C: SOPs for Calibration of ReF Devices for Surveying

Performance of Hi-Vol Sampler Flow Rates; Conducting
the Lead NPAP Audit; Calibration of a Pulsed
Fluorescent S02 Analyzer; S02 Audit Device Calibration;
Conducting the Sulfate-Nitrate NPAP Audit; Analysis of
N0/N02/N0x in Gas Cylinders; N02 Audit Device Quality
Assurance Operation Checks; Quality Assurance Checks of
Dichot (PM-10) Audit Devices; Conducting an Ozone
National Performance Audit; Analysis of CO in Gas
Cylinders with GFC Analysis

Appendix D: SOP for Audit Systems Verification Center Operational
Procedures


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Section No.: 3
Revision No.: 1
Date: September 15, 1993
Page: 3 of 21

SECTION 3

INTRODUCTION AND PROJECT DESCRIPTION

3.1	Introduction

The Quality Assurance Project Plan (QAPjP) for the National Performance Audit
Program (NPAP) and related Standard Operating Procedures (SOPs) comprise the basic
working documentation for all NPAP activities. To ensure this documentation
reflects detailed operational procedures while retaining practical usefulness for
day to day NPAP activities, redundancy and excess verbiage have been eliminated.

To facilitate this goal, the QAPjP refers to specific sections in the SOPs to supply
detailed information whenever possible.

3.2	Project Description

The NPAP provides EPA a means to assess the proficiency of agencies that
are operating monitors in the State and Local Air Monitoring System (SLAMS) network
with one aspect of the minimum quality control (QC) program required under Section
2.0 of 40 CFR Part 58, Appendix A. The following criteria air pollutants are audited
under NPAP: high-volume/PM-10 (SSI/dichot) (flow only), sulfur dioxide, nitrogen
oxide, nitrogen dioxide, carbon monoxide, ozone, and lead (analysis and flow audited
separately). Also audited under NPAP is sulfate/nitrate on filter strips.

The NPAP Coordinator is responsible for the administration of the NPAP.
This includes contacting participants, scheduling audits , registering participants,
following up on poor performers, authorizing reaudits and changes to the information
in the data base, keeping the EPA Regional Offices informed, and performing systems
and performance audits on the on-site contractor.

The on-site contractor (ManTech Environmental Technology, Inc.) is
responsible for audit material preparation, shipment of audit materials to NPAP
participants, data entry, distribution of data results to the audit participants,
analysis, procurement, calibration, and repair and maintenance of audit equipment.


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Section No.: 4
Revision No.: 1
Date: September 15, 1993
Page: 4 of 21

SECTION 4

PROJECT ORGANIZATION AND RESPONSIBILITIES

The NPAP is conducted by both the AREAL Quality Assurance Support Branch
(QASB) and ManTech Environmental Technology, Inc.

The NPAP Coordinator is Elizabeth (Liz) Hunike, who reports to the Chief,
QASB. The NPAP Coordinator is responsible for the administration of the NPAP.
This includes contacting participants, scheduling audits , registering participants,
following up on poor performers, authorizing reaudits and changes to the information
in the data base, keeping the EPA Regional Offices informed, and performing systems
and performance audits on ManTech. The duties and decisions of the NPAP Coordinator
are considered to be within the scope of policy-making and, therefore, are within
the sole purview of EPA. The responsibilities of the NPAP Coordinator are described
in detail in the SOP for Performing the Routine Activities of the AREAL Coordinator
of NPAP (AREAL/RTP-SOP-QAD-553). This SOP is located in Appendix A.

The ManTech personnel consists of Kenneth (Ken) Caviston, Manager, and his
support group. ManTech is responsible for audit material preparation, shipment
of the audit material to NPAP participants, data entry, distribution of data results
to the audit participants, analysis, procurement, calibration, and repair and
maintenance of audit equipment.

Figure 4-1 shows the project structure.


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Section No.: 4
Revision No.: 1
Date: September
Page:	5

15, 1993

of	21

Director
Atmospheric Research and
Exposure Assessment Laboratory

	I	

Director
Quality Assurance and Technical
Support Division

	1	

1

	1

	1 Quality Assurance Manager]

Ronald K. Patterson |
	I

Chief
Quality Assurance
Support Branch

—I	

_L

NPAP Coordinator



ManTech

Liz Hunike



Ken Caviston, Manager







Ron Bousquet





Ron Brande



B. J. Carpenter



Rita Harrell



Shirley Henry



John Holland



Mark Holland



Annette King



Matthew Miller



Andy Reinhardt



Jim Robbins



Kerry Rufty

I	1

| ManTech Quality |

—(Assurance Manager]
| Mike Ray |
I	I

Figure 4-1. Project Structure


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Section No.: 5
Revision No.: 1
Date: September 15, 1993
Page: 6 of 21

SECTION 5

QUALITY ASSURANCE OBJECTIVES

NPAP's goal is to provide audit materials and devices that will enable EPA
to assess the proficiency of agencies that are operating monitors in the SLAMS
network. To accomplish this, NPAP, based on SLAMS requirements, has established
acceptable limits or criteria for each of the audit materials and devices provided
in the program. Any device or material not meeting these pre-determined criteria
are not used in the program.

To assure that audit materials and devices meet these criteria, each material
batch or device is tested following established SOPs. Quality objectives for each
audited parameter are discussed below and in referenced SOPs.

5.1	Audit Devices/Materials

All audit devices and materials used in the NPAP will be certified as to
their true value and that certification will be traceable to an NIST standard
material or device wherever possible. This represents a 100 percent objective for
completion. Accuracy and precision will be dependent on the NIST standard material
or device but in all cases will be known. Control charts showing the trends of
critical parameters will be developed. SOPs for the calibration of all instruments,
devices, and the analysis of performance audit samples will be maintained and kept
up to date. Section 8 describes the SOPs.

The audit materials used in the NPAP will be as representative and comparable
as possible to the calibration materials and actual air samples used/collected by
the SLAMS network.

5.2	Audits

The objectives for the audits are two-fold: (1) to complete at least 95
percent of the scheduled audits by the end of the year and (2) to determine if the
participants' performance exceeds the limits shown below.

Audit

EPA Determined Limits

High Volume/PM-10 (SSI)
Dichot (PM-10)
Sulfate/Nitrate
Lead

Sulfur Dioxide
Nitrogen Dioxide
Ozone

Carbon Monoxide

Mean absolute	% difference	>	15%

Mean absolute	% difference	>	15%

Mean absolute	% difference	>	15%

Mean absolute	% difference	>	15%

%	difference > +15% for 1 or more flows

%	difference > +15% for 1 or more flows

%	difference > +15% for 1 or more levels

%	difference > +15% for 1 or more levels


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Section No.: 5
Revision No.: 1
Date: September 15, 1993
Page: 7 of 21

5.3 Data Base

All audit results will be entered into the NPAP data base as received from
the participants . Changes to the data base will be made only upon receipt of written
confirmation from the EPA NPAP Coordinator. Documentation of the change will be
made in a change control logbook. In order to assess data entry accuracy, a data
summary will be calculated for each audit and quarter to be reviewed. This summary
will consist of the mean percent differences and the standard deviations for each
audit concentration level in each U.S. EPA Region. If any mean or standard deviation
is 20% or more, all data sets included in that result will be checked by comparing
the original data sheets to the values stored in the NPAP data base. Errors found
will be corrected and will be noted in the change control logbook. SOPs for data
entry and report production will be maintained and kept up to date.

Additional details on data entry, data validation, and correction are given
in the SOPs in Appendix B. Appendix B contains copies of AREAL-SOP-QAD-546 (Computer
Data Entry, Report Printing and Maintenance for the NPAP), AREAL-SOP-QAD-548 (Data
Validation for Data Bases of the National Performance Audit Program), and
AREAL-SOP-QAD-551 (Editing NPAP Data Bases).


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Section No.: 6
Revision No.: 0
Date: July 31, 1991
Page: 8 of 21

SECTION 6
PARTICIPANT SELECTION

The list of potential participants for the NPAP is derived from the current
year's audit participants, requests from the EPA Regional Offices and other
governmental agencies and from a comparison of the SLAMS PARS agency listing with
the NPAP participation list. Sections 4.1 and 4.2 of AREAL/RTP-SOP-QAD-553
describes in detail procedures for contacting and registering potential NPAP
participants.


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Section No.: 7
Revision No.: 0
Date: July 31, 1991
Page: 9 of 21

SECTION 7
DATA CUSTODY

NPAP data custody follows standard QA procedures to ensure all data generated
or received is trackable. This includes the tracking of data results from shipment
of audit materials/devices to the NPAP audit participants; receiving data results
from the participants; validating data results, and storing results in the NPAP
data base. Records are also kept on acceptance testing of audit materials and
calibration of audit devices. These records allow the tracking of an audit
material/device from its acceptance testing or calibration through to the storage
of the audit results in the NPAP data base. Additional details on tracking sample
data, acceptance test data and calibration results are contained in the SOPs for
each audit procedure.

Section 5 of AREAL/RTP-SOP-QAD-553 describes in detail the procedures to
follow for processing the raw data sheets received from the audit participants.


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Section No.: 8
Revision No.: 1
Date: September 15, 1993
Page: 10 of 21

SECTION 8

CALIBRATION PROCEDURES, SAMPLE
MATERIAL, AND FREQUENCY

8.1	Calibration Procedures

The calibration procedures for audit devices/materials used in the NPAP are
detailed in the SOPs in Appendix C. The SOPs located in Appendix C are:

SOP No.	SOP Title	

508 Calibration of ReF Devices for Surveying Performance of Hi-Vol Sampler Flow
Rates

510Conducting the Lead NPAP Audit

512Calibration of a Pulsed Fluorescent S02 Analyzer
520SO2 Audit Device Calibration
521Conducting the Sulfate-Nitrate NPAP Audit
523Analysis of N0/N02/N0x in Gas Cylinders
542N02 Audit Device Quality Assurance Operation Checks
543Quality Assurance Checks of Dichot (PM-10) Audit Devices
544Conducting an Ozone National Performance Audit
549Analysis of CO in Gas Cylinders with GFC Analysis

8.2	Sample Material

Lead. By May 1, the NPAP Coordinator provides ManTech with instructions
to prepare filter strips (quantity and target concentrations) for the next calendar
year's audits. By September 1, ManTech delivers 20 sets of filter strip samples
from each lot to the NPAP Coordinator for acceptance testing by an independent
laboratory and/or the AREAL Standards Laboratory. The lead audits


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Section No.: 8
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Date: September 15, 1993
Page: 11 of 21

are offered quarterly and participants may select one or more audits. The lead
samples are prepared in accordance with SOP-510.

Sulfate and Nitrate. By May 1, the NPAP Coordinator provides ManTech with
instructions to prepare filter strips (quantity and target concentrations) for the
next calendar year's audits. By September 1, ManTech delivers 20 sets of filter
strip samples from each lot to the NPAP Coordinator for acceptance testing by an
independent laboratory and/or the AREAL Standards Laboratory. The sulfate and
nitrate audits are offered semi-annually and participants may select one or both
audits. The sulfate and nitrate samples are prepared in accordance with SOP-521.

Sulfur Dioxide, Oxides of Nitrogen (NO and N02), Carbon Monoxide, and Ozone.

Audits of these analyzers are performed using dilution devices. The sulfur
dioxide, oxides of nitrogen and carbon monoxide audits additionally use one or two
compressed gas cylinders. Participants select only 1 audit per year. Use of the
audit device is described in the following SOPs: SOP-520 for S02, SOP-544 for 03,
SOP-547 for CO (alternate method), and SOP-542 for N02.

High Volume/PM-10 (SSI/Dichot) Particulate Collectors. Audits of particu-
late collectors are offered quarterly and participants select a maximum of two
non-consecutive quarters. Calibration of the reference flow (ReF) device used in
the high volume/PM-10 (SSI) audits is described in SOP-508. The procedure for
performing operational checks on the dichot audit device is contained in SOP-543.

8.3 Frequency

The frequency of calibrations and acceptance testing is detailed in the SOPs
and the frequency of the NPAP audits is detailed in Section 8.2 above.

NOTE: The dates specified above are open to negotiation between ManTech and EPA
when extenuating circumstances exist.


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Section No.: 9
Revision No.: 0
Date: July 31, 1991
Page: 12 of 21

SECTION 9
ANALYTICAL PROCEDURES

Since the NPAP is an auditing program and not a sampling project, there are
no analytical procedures for analysis of samples other than those used to certify
the quality of the audit materials or devices. These analytical and certification
procedures are covered in Section 8.


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Section No.: 10
Revision No.: 0
Date: July 31, 1991
Page: 13 of 21

SECTION 10
DATA PROCESSING AND REPORTING

10.1	Data Processing

Section 5 of SOP-553 (see Appendix A) describes in detail the procedures
to follow for receiving data from the audit participants, entering data into the
NPAP data base, handling late data and making corrections to the data.

10.2	Reports

ManTech mails the data results to the audit participant and gives the NPAP
Coordinator two copies. One copy is mailed to the Regional QA Coordinator and one
copy is maintained by the NPAP Coordinator. Audit results that are unacceptable
are handled as described in Section 5.6 of SOP-553.

10.3	Intended Use of the Data

The minimum quality assurance requirements applicable to SLAMS air monitoring
data are specified in Section 2.0 of 40 CFR Part 58, Appendix A. One quality
assurance function is the assessment of the quality of the monitoring data. As
stated in Appendix A, documentation of the quality of the monitoring data is
important to data users so that they can consider the impact of the data quality
in their specific applications . Qualitative performance in the audits of analytical
proficiency is one of the measures of quality assessment of individual stations,
along with other quality assurance measures outlined in 40 CFR Part 58. The NPAP
also supplies the EPA Office of Air Quality Planning and Standards (OAQPS) with
information on the quality of the SLAMS data base.


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Section No.: 11
Revision No.: 1
Date: September 15, 1993
Page: 14 of 21

SECTION 11

INTERNAL QUALITY CONTROL CHECKS

The adequacy of the internal SOPs and adherence to these SOPs will be
periodically reviewed by ManTech's Quality Assurance Officer.

All audit devices or materials will be checked prior to each use for
cleanliness, operational fitness, and calibration. One point calibrations may be
used. If the device fails the preliminary test, a 5-point calibration will be done
prior to the audit device's use in the NPAP.

Checks on calibrations will be performed using alternative materials from
a different manufacturer or lot number. Control charts will be prepared for each
critical parameter. Initial values will be assigned by performing 10 analyses over
2 days. After 30 analyses have been performed routinely, the new ranges will be
established. These ranges will change with new equipment or new control material.

Changes in the acceptable range will be documented with the reason for the change
in the appropriate laboratory notebook. Specific internal QC guidelines follow.

Device/Material

Frequency
of Checks

QC Check

Compressed gas cylinders 6 months
Laminar flow element	Yearly

Dichot

Prior to

shipping

+ 3% of certified value

Certified vs. NIST-certified LFE

+ 2°C NIST-certified thermometer

+ .5 mm H20 NIST-certified LFE
+ 7 mm Hg NIST-certified barom-
eter

Gas dilution system

Prior to
shipping

+ 3% of the calculated value for

values 1 & 3
+ 5% of the calculated value for

values 2 & 3
+ 7% of the calculated value for
value 3

ReF

Prior to
shipping

+ 2% of a slope determined from
6 years of flow data

Pb

S04

N03

Yearly

+ 5% RSD from the average of
the determined values


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Section No. : 11
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Date: September 15, 1993
Page: 15 of 21

Device/Material

Frequency
of Checks

QC Check

Prior to
shipping

+ 4% or 4 ppb of the calculated

concentration
Rotameter setting tracked and
logged for a gauge setting of
6 psi


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Section No.: 12
Revision No . : 1
Date: September 15, 1993
Page: 16 of 21

SECTION 12
PERFORMANCE AND SYSTEMS AUDITS
12.1 Performance Audits of On-Site Contractor

12.1.1	Sulfur Dioxide/Nitrogen Dioxide/Carbon Monoxide and Ozone. Four to six
audit devices will be selected each quarter (one device every two weeks) to verify
ManTech's determined values. The NPAP Coordinator will select the audit devices
by requesting that ManTech pull the next device that is ready for shipment to the
field. The quality assurance audits will be conducted by the AREAL Standards
Laboratory. The audit will consist of running one zero point and three upscale
points following the procedures in AREAL/RTP-SOP-QAD-004, Audit Systems
Verification Center Operational Procedures. This SOP is located in Appendix D.

The results of the quality assurance audits will be forwarded in writing
within 5 working days to the NPAP Coordinator for comparison of ManTech's determined
values and the EPA determined values. The report to the NPAP Coordinator will also
contain an assessment of the condition of the equipment (i.e., external appearance).

The audit device will be considered acceptable if an agreement of +5 percent (based
on the slope of a linear regression determination) is achieved between ManTech's
determined values and the EPA determined values. If the results are unacceptable,
the AREAL Standards Laboratory will run the audit a second time to eliminate the
possibility of human error.

The NPAP Coordinator will forward the results of the comparison along with
the actual audit results and the audit device to ManTech for review. ManTech will
determine the cause of failures, if any, and report to the NPAP Coordinator in writing
within 5 working days the cause and corrective action taken. If ManTech is unable
to identify the cause, a meeting will be held between the NPAP Coordinator, the
ManTech Manager, and a representative from each laboratory to identify an agreed
upon, scientifically sound, probable error source. Minutes of this meeting will
be kept and a typed, signed copy will be kept on file by the NPAP Coordinator and
the ManTech Manager.

12.1.2	High Volume/PM-10 (SSI). Six ReF devices will be selected each quarter
following the procedure described in Section 12.1.1 above. The quality assurance
audits will be conducted by the AREAL Standards Laboratory. The audit will consist
of verifying ManTech's calibration of the ReF device by using an NIST-certified
rootsmeter and following the procedures in AREAL/RTP-SOP-QAD-508.

The results of the audit will be given in writing within five working days
to the NPAP Coordinator for comparison of ManTech's determined values and the EPA
determined values. The ReF device is considered acceptable if the air flow
measurement generated by ManTech is within +5 percent of the air flow measurement
generated by EPA. If the results are unacceptable, the AREAL Standards

Section No.: 12


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Laboratory will run the audit a second time to eliminate the possiblity of human
error. See Section 12.1.1 above for reporting procedures and corrective action.

12.1.3 Dichot (PM-10). A system consisting of an inclined manometer, an altimeter,
a small dial thermometer, and the laminar flow element (LFE) will be selected each
quarter as described in Section 12.1.1 above. The audit will be conducted by the
AREAL Standards Laboratory using the LFE provided as part of ManTech's system and
compared to a system consisting of an electronic manometer, barometer and
thermometer provided by the AREAL Standards Laboratory. The flows through the
common LFE will be determined by utilizing ManTech's system and the AREAL Standards
Laboratory's flow audit system. ManTech's system is considered acceptable if the
two air flow measurements determined by their system and the AREAL Standards
Laboratory system agree within +5 percent. If the results are unacceptable, the
AREAL Standards Laboratory will run the audit a second time to eliminate the
possibility of human error. See Section 12.1.1 above for reporting procedures and
corrective action.

12.2	Systems Audit of On-Site Contractor

Each calendar quarter, a systems audit will be performed by the NPAP
Coordinator and a member of the AREAL Standards Laboratory to ensure that ManTech
is adhering to the SOPs that cover conducting audits, entering data, distributing
data, and maintaining files. However, during the quarter that the independent audit
of the total NPAP program is done (see Section 12.3), the NPAP Coordinator will
not do a separate systems audit on ManTech. The systems audit will follow a set
format based on the information contained in ManTech's SOPs. Attachment 13 of
AREAL/RTP-SOP-QAD-553 describes the format. The systems audit will be coordinated
with the ManTech Manager. The results of the systems audit will be forwarded in
writing within 5 working days to the ManTech Manager for review. ManTech will
determine the cause of deficiencies, if any, and report to the NPAP Coordinator
within 5 working days the cause and corrective action taken.

12.3	Audit of NPAP

The NPAP Coordinator will arrange for an independent yearly systems and
performance audit of the total NPAP program by the AREAL Quality Assurance Manager.

12.4	Reports

The Chief, QASB will receive copies of all systems and performance audit
reports and follow-up reports from ManTech, if any. Reports will be made to OAQPS
on an as requested basis.


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Section No. : 13
Revision No.: 0
Date: July 31, 1991
Page: 18 of 21

SECTION 13

PREVENTIVE MAINTENANCE PROCEDURES

All instrumentation used to calibrate or analyze NPAP audit devices or
material will be maintained in accordance with the manufacturer's guidelines for
routine maintenance of that instrument.

Preventive maintenance performed on audit devices is addressed in Sections
11 and 12.


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Section No. : 14
Revision No.: 0
Date: July 31, 1991
Page: 19 of 21

SECTION 14

SPECIFIC ROUTINE PROCEDURES USED TO SELECT
QC SAMPLES AND ASSESS DATA PRECISION,
ACCURACY, AND COMPLETENESS

Sections
discusses data

8 and 12 discuss selection of quality control samples, and Section 10
assessment.


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Section No. : 15
Revision No.: 0
Date: July 31, 1991
Page: 20 of 21

SECTION 15
CORRECTIVE ACTION

When results of the internal quality control checks or the external quality
assurance audits exceed the limits specified in the Quality Assurance Project Plan
or in the individual SOPs, appropriate action will be instituted by the NPAP
Coordinator and/or the ManTech Manager. This corrective action will be documented
in the summary reports.


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Section No.: 16
Revision No.: 0
Date: July 31, 1991
Page: 21 of 21

SECTION 16
QUALITY ASSURANCE REPORTS TO MANAGEMENT

The NPAP Coordinator and the ManTech Manager will prepare a comprehensive
yearly quality assurance summary report by April 30 for the previous calendar year.

The report will include the internal quality control reviews and assessments and
will incorporate the quality audit reports (discussed in Sections 12.1 and 12.2)
and the latest independently performed audit on the entire NPAP system.


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APPENDIX A

SOP-QAD-553 - Performing the Routine Activities of the
AREAL Coordinator of the NPAP


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APPENDIX B

SOP-QAD-54 6 - Computer Data Entry, Report Printing
and Maintenance for the NPAP

SOP-QAD-548 - Data Validation for Data Bases of the NPAP

SOP-QAD-551 - Editing NPAP Data Bases


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APPENDIX C

SOP-QAD-508 - Calibration of ReF Devices for Surveying
Performance of Hi-Vol Sampler Flow Rates

SOP-QAD-510 - Conducting the Lead NPAP Audit

SOP-QAD-512 - Calibration of a Pulsed Fluorescent S02
Analyzer

SOP-QAD-52 0 - S02 Audit Device Calibration

SOP-QAD-521 - Conducting the Sulfate-Nitrate NPAP Audit

SOP-QAD-523 - Analysis of N0/N02/N0x in Gas Cylinders

SOP-QAD-542 - N02 Audit Device Quality Assurance
Operation Checks

SOP-QAD-543 - Quality Assurance Checks of Dichot (PM-10)
Audit Devices

SOP-QAD-544 - Conducting an Ozone National Performance
Audit

SOP-QAD-547 - Conducting Performance Audits for Carbon
Monoxide

SOP-QAD-549 - Analysis of CO in Gas Cylinders with GFC
Analysis


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APPENDIX D

SOP-QAD-004 - Audit Systems Verification Center Operational
Procedures


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